Who operates this service
Rayana Cafe operates this online ordering website for Rayana Cafe customers. The service supports browsing the menu, placing pickup or delivery orders, tracking order status, and contacting Rayana Cafe for support.
Information customers may provide
When you use the ordering service, you may provide information needed to process and support your order.
- Name
- Phone number
- Email address where provided
- Delivery address, locality, city, and postal code
- Order details, instructions, selected menu items, variants, add-ons, coupons, and delivery or pickup preference
- Account information where customer accounts are used
Location and delivery information
Rayana Cafe may use delivery address details, map coordinates, or location-related information when you choose or confirm an address for delivery, order tracking, route planning, or estimated delivery times.
Live driver tracking, when available for an order, is used to show delivery progress for that specific order.
Payments
Online payments are processed through third-party payment providers such as Razorpay. Rayana Cafe does not need to store full card details to operate the ordering website.
Payment providers may process payment-related information according to their own policies. Rayana Cafe stores order and payment status information needed for order confirmation, refunds, accounting, support, and dispute resolution.
How information is used
Rayana Cafe uses customer information for practical ordering and support purposes.
- Process and prepare orders
- Provide delivery or pickup
- Calculate prices, taxes, delivery fees, discounts, and totals
- Process, verify, reconcile, or refund payments
- Communicate order, payment, refund, delivery, and support updates
- Prevent abuse, fraud, misuse, or unauthorized access
- Maintain, troubleshoot, and improve the ordering service
- Comply with legal, accounting, tax, security, and dispute-resolution obligations
Transactional communications
Customers may receive transactional communications by WhatsApp, SMS, email, phone, or in-app notification where those channels are available or enabled. These may include order confirmations, status updates, payment or refund updates, delivery updates, and customer support responses.
Rayana Cafe does not use this policy to claim opt-in marketing messages. Marketing messages should only be sent if a separate lawful opt-in process exists.
Maps, hosting, and service providers
Rayana Cafe may use service providers to operate the website and fulfill orders. These can include hosting or cloud infrastructure providers, payment processors, WhatsApp or Meta communication services, Google Maps, Places, or Routes services for address autocomplete, maps, routing, and ETA, and email or SMS providers when enabled.
Service providers receive only the information reasonably needed for their role in operating the service.
Cookies and local browser storage
The website may use cookies, session cookies, and local browser storage to keep you signed in, protect forms, remember cart or order context, support guest order tracking, and keep the ordering experience working across refreshes.
Rayana Cafe does not describe advertising cookies here because the current ordering service does not rely on advertising-cookie behavior to process orders.
Data retention
Rayana Cafe retains information only as long as reasonably necessary for operational, legal, accounting, security, support, fraud-prevention, and dispute-resolution purposes. Exact retention needs may vary depending on order, payment, tax, and legal requirements.
Data deletion and customer rights
Customers may request access, correction, or deletion of personal information where applicable. Some transaction, order, payment, tax, accounting, security, or dispute-resolution records may need to be retained where legally or operationally required.
For deletion instructions, visit the Data Deletion Request page.
Open Data Deletion RequestChildren
The ordering service is not intentionally designed to collect personal data from children independently of a parent or guardian.
Changes and contact
Rayana Cafe may update this Privacy Policy as the ordering service changes. For privacy questions, contact Rayana Cafe through the Contact page or published customer support channels.