Request deletion of your Rayana Cafe data
You can request deletion of personal information associated with your Rayana Cafe online ordering activity where legally and operationally possible.
Use the Contact page or the WhatsApp support button if it is available on the website, and state that you are requesting deletion of your personal data.
Information that may be included
A deletion request can cover personal information connected with Rayana Cafe online ordering, including:
- Customer account details
- Contact details such as name, phone number, and email where provided
- Saved address information
- Communication preferences
- Other personal information linked to your ordering profile where deletion is legally and operationally possible
Information to provide in your request
To help Rayana Cafe locate the correct records, include enough information to identify your account or orders.
- Your name
- The phone number used for orders or your customer account
- Your email address if you used one
- A recent order number if available
Do not send sensitive secrets
Do not send passwords, one-time passwords, full card numbers, payment security codes, or government identity documents unless Rayana Cafe separately explains that a specific document is legally required for your request.
Records that may need to be retained
Some order, transaction, payment, refund, tax, accounting, fraud-prevention, security, dispute-resolution, or legal records may need to be retained even after a deletion request.
Where full deletion is not possible, Rayana Cafe will limit retained information to what is reasonably necessary for those purposes.
How to contact Rayana Cafe
Submit your request through the Rayana Cafe Contact page or the published customer support channels shown on the website.
If WhatsApp support is enabled on the website, you may also use the WhatsApp support button and write that you are requesting deletion of your personal data.
Open Contact PageAfter you submit a request
Rayana Cafe may need to verify that the request relates to you or your orders before making changes. Rayana Cafe will review the request and take reasonable steps consistent with applicable operational, legal, accounting, security, and dispute-resolution obligations.